1. INTRODUCTION
Pestmaster Services of Orlando appreciates your business and trust. We are a licensed pest control company serving Orlando and Central Florida, providing professional pest management services for residential and commercial customers. Please read these Terms of Use carefully before using our website or requesting our services. By accessing this website, submitting a form, calling us, or scheduling service, you agree to these Terms of Use.
2. Data Collected
Pestmaster Services of Orlando may collect personal information when you visit our website, submit a contact form, request an estimate, schedule service, or communicate with our team. This may include your name, phone number, email address, service address, pest concern, message details, service history, inspection findings, photographs, treatment notes, and related communications.
We use this information to respond to your requests, provide pest control services, schedule appointments, prepare service reports, improve customer service, maintain business records, and comply with applicable legal, regulatory, licensing, and insurance requirements.
We may also use website analytics tools to understand how visitors use our website and improve its performance. We do not sell your personal information.
3. Embedded Content
Pages on this website may include embedded content from third-party services, such as videos, maps, social media links, reviews, forms, or scheduling tools. Embedded content behaves in the same way as if you visited the third-party website directly.
These third-party services may collect data about you, use cookies, track your interaction with their content, and process information according to their own privacy policies. Pestmaster Services of Orlando does not control the privacy practices of these third-party websites or platforms.
We encourage visitors to review the privacy policies of any third-party services they interact with through our website.
4. Cookies
This website may use cookies and similar technologies to improve user experience, support website functionality, analyze traffic, prevent spam, and measure marketing performance. Cookies are small text files placed on your device when you visit a website.
We may use necessary cookies for website operation, analytics cookies to understand visitor activity, and third-party cookies from tools such as Google, social media platforms, maps, forms, reviews, or scheduling services.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including forms, maps, analytics, or scheduling tools.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third-Party Access to Your Data
Pestmaster Services of Orlando does not sell your personal information. We may share limited information with trusted third-party service providers only when necessary to operate our website, respond to service requests, schedule appointments, provide pest control services, process communications, maintain records, improve marketing, or comply with legal and regulatory requirements.
These providers may include website hosting companies, email providers, customer management and scheduling platforms, analytics tools, advertising platforms, payment processors, review platforms, and other business service providers. Any information shared is limited to what is reasonably necessary for them to perform services on our behalf.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
You may request access to, correction of, or deletion of certain personal information Pestmaster Services of Orlando maintains about you. This may include information submitted through our website, contact forms, service requests, communications, or customer records.
Some information may need to be retained for legitimate business, legal, licensing, insurance, tax, security, or regulatory purposes, including service records, invoices, inspection reports, treatment documentation, and related communications.
Pestmaster Services of Orlando does not sell personal information. We use customer information only to respond to requests, provide pest control services, maintain records, improve customer service, and comply with applicable requirements.
10. Third-Party Websites
Our website may include links to third-party websites, such as social media platforms, review sites, maps, scheduling tools, payment portals, or other external resources. These websites are not operated or controlled by Pestmaster Services of Orlando.
We are not responsible for the privacy practices, content, security, or conduct of third-party websites. We encourage visitors to review the privacy policy and terms of use of any external website they visit.
11. Release of Your Data for Legal Purposes
Pestmaster Services of Orlando may disclose personal information when required or permitted by law, court order, subpoena, government request, licensing requirement, insurance obligation, or other lawful process.
We may also disclose information when necessary to protect our rights, customers, employees, property, business operations, or to investigate suspected fraud, security issues, or unauthorized activity. Any disclosure will be limited to what is reasonably necessary and handled according to applicable laws.